Q: How do I find a good repair shop?

A: Ask people you know for recommendations. Or go to www.cartalk.com and www.repairpal.com, which have names and user reviews for local independent garages. Consider a shop that's approved by AAA and is a member of the Better Business Bureau. Its technicians should be certified by the National Institute for Automotive Service Excellence; go to http://www.ase.com/motorist for more information. Mechanics who specialize in your vehicle's make are more likely to have the proper training, equipment, and information. Try the shop with a small job to see how you like it.

For more information on servicing your car, see our report on how to save on car maintenance, plus, find out whether owners prefer independent shops or dealerships.