Do you own a Saturn and are having trouble with getting warranty service? Well, some consumers are. Saturn owners in the Hartford, Conn., area are being given the runaround when it comes to warranty service. With two Saturn dealers closed and a third no longer servicing Saturns under warranty, consumers in the area are forced into a 54-mile round trip to the next closest dealer for warranty service.
Saturn owners should contact customer service to find out where they can get their vehicles serviced, according to General Motors. But they are also allowed to take their cars to dealerships servicing other GM brands for warranty service. However, a Chevrolet dealer in the Hartford area said they are not servicing Saturn vehicles under warranty, and the CBS Early Show found only four non-Saturn GM dealers out of 20 that they contacted in New York and New Jersey would accept a Saturn car for warranty service.
This morning I spoke with a regional public relations officer, Travis Parman, from General Motors, before I appeared on the CBS Early Show. He said that some dealers may be misinformed and that Saturn owners can take their cars to non-Saturn, GM dealers, if they need to. He reiterated that consumers should contact Saturn customer service first. GM even Tweeted about the issue after I discussed the matter with them.
Also appearing on the CBS Early Show today, GM President and CEO Fritz Henderson was confronted on the issue of dealers refusing warranty service. He responded that it was "regrettable" and admitted "we have some work to do." He added, "We have absolutely no intention at all of not taking care of customers." (This portion of the interview is about half way through the video.)
Have you run into this trouble with a Saturn, or a Hummer, Pontiac, or Saab? Let us know by commenting below.