Survey: Car buyers look to buy American, sound off on concerns
Sep 2, 2009 3:02 PM
Ten percent of all survey respondents are more likely to purchase Ford products now, compared with consumers’ views a year ago. General Motors purchase intent has remained relatively static, with just a one percent increase. Chrysler, on the other hand, saw a dramatic 28-percent decrease in reported likelihood to purchase. Interestingly, more respondents were willing to consider a used Chrysler product than a new one despite the reliability risks. Propensity to purchase from automaker versus a year ago:
| New-car buyers |
| Ford | +17 percentage points |
| General Motors | -6 |
| Chrysler | -25 |
| Used-car buyers | |
| Ford | +15 percentage points |
| General Motors | +7 |
| Chrysler | -17 |
Among those respondents who are somewhat less or much less likely to consider buying from a U.S. automaker than a year ago, including buyers and non-buyers, the chief complaint for both Chrysler and Ford was that their product offerings aren’t appealing. However, the leading General Motors complaint was concern for the company’s future and its economic condition. Looking specifically at the responses from new-car buyers reveals true differences in brand perception.
| Chrysler | Ford | GM | |
| Product offerings don't appeal | 57% | 67% |
49% |
| Company’s economic condition | 43 | 42 |
58 |
| Concern about company’s future | 44 | 30 |
46 |
| Product quality | 43 | 25 | 47 |
The strong doubt about General Motors’ corporate health stands out, as the company emerged from bankruptcy weeks prior to the survey being conducted by telephone from July 30th to August 3rd. Also, consumers are drawn to Ford for its corporate health and product quality, despite more than two-thirds finding the vehicles unappealing.
The domestic automakers will need to prove their viability to consumers to regain their interest. Ford, in particular, must freshen its portfolio to fully capitalize on its potential, before either the competitors shape up or consumer patriotism wanes. (See how these automakers compare in our tests and reliability data in the “Detroit report cards.”)
For more insights into car-buying today and American consumer behavior, read the full Auto Pulse report.
—Jeff Bartlett with the Consumer Reports National Research Center












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