Toyota stops sale of 2010 Lexus GX 460 after Consumer Reports safety alert
Apr 13, 2010 8:23 PM
In a released statement, Lexus Group Vice President and General Manager Mark Templin said, “For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified.”
When pushed to its limits on our track’s handling course, the rear of the GX we bought slid out until the vehicle was almost sideways before the electronic stability control system was able to regain control. In real-world driving, lift-off oversteer could occur when a driver enters a highway’s exit ramp or drives through a sweeping turn and encounters an unexpected obstacle or suddenly finds that the turn is too tight for the vehicle’s speed. A natural impulse is to quickly lift off the accelerator pedal. If that were to happen in the GX, the rear could slide around far enough that a wheel could strike a curb or slide off the pavement.
As a result, we are urging consumers not to buy the GX 460 until the problem has been fixed.
If you own a 2010 Lexus GX 460, we recommend exercising care when exiting the highway or traveling twisty roads. Obeying the speed limit and being alert for potential road hazards should limit the risk of experiencing a problem, like that recorded at our test track.
For those owners who would prefer not to drive their GX 460 until a remedy is available, Lexus will provide a loaner vehicle.
Customers who have any questions or concerns can contact Lexus Customer Satisfaction at 1-800-255-3987.
Also read:Lexus GX 460 passes retest; Consumer Reports lifts "Don't Buy" label
Lexus resumes sale of 2010 GX 460
Recall: Lexus to update 2010 GX 460 stability control software
Fix for Lexus GX 460 expected "shortly"
Toyota tests more SUVs to assess safety risk, suspends GX sales overseas
Q&A: Consumer Reports on the Lexus GX 460 test
Don't Buy: Safety Risk--2010 Lexus GX 460












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