Top Product Ratings:  TVs  |  Digital Cameras  |  Computers  |  Cell Phones  |  Printers  |  Camcorders  |  Blu-ray & DVD Players  |  MP3 Players
| More
How’s your cell-phone service?
Oct 10, 2007 1:13 PM

Cellphonetrouble It’s hard to love a cell phone company. In a survey by the Consumer Reports National Research Center, only 13 percent of readers told us they were completely satisfied with their current cell-phone service.

We know your relationship with your cell-phone provider might be soured by factors including pricing or other billing disputes, spotty coverage, contract gotchas, locked or finicky phones, early termination fees, surprise monthly minute overage charges, long lines and waits at the in-store customer service counter, problems when another cell phone company gobbles up yours in a merger, confusing monthly statements, and more.

We’re going to give our advice on managing your cell service in an upcoming report. But in the meantime, you can give us yours. Do you have cell-phone-company relationship problems? How have you solved them?

Share with us your experiences, your horror stories, and most important your solutions here on this thread as well as on this thread at HearUsNow.org, a consumer advocacy project of Consumers Union, publisher of Consumer Reports.

Please note: You'll need to submit at least a valid e-mail address in order to participate here. (Other contact information may be requested at HearUsNow.org.) Rest assured we won't share this contact info with anyone. But a reporter from Consumer Reports may use it to contact you if we want to include your story (and possibly your photograph) in our upcoming report. A producer from Consumer Reports TV, whose reports are syndicated on television news programs in 88 U.S. and Canadian cities, may also want to include you in a related CRTV news report.

-- Jeff Blyskal

Post a comment

Comments:

54
Expand All
Collapse All