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June 18, 2008

DTV converter box: Ratings and buying advice

[Aug. 26, 2008 UPDATE: We've added 24 new models to our Ratings of DTV converter boxes. See our latest update to our guide to DTV converter boxes for more information. Both are free on ConsumerReports.org. —Ed.]

Our guide to DTV converter boxes, including Ratings and model recommendations, is now available on ConsumerReports.org. This section expands on all the information we've previously posted about these set-top boxes, including:

We hope this new section will serve as an online "help center" for DTV converter boxes and digital TV transition issues. But we realize there are still many challenges for us and for consumers.

Consumer Reports buys everything we test at retail, just as you do, and we've experienced the limited product availability that's frustrating many consumers. Readers have also complained that they can't find products at the prices we report. Those prices are what we actually paid at retail; there's no way for us to predict what pricing you will find.

Similarly, our reports and Ratings reflect the results of tests here in our Yonkers, NY, headquarters. There are so many variables that affect TV reception that your experience may vary.

As the February 2009 switchover deadline looms ever closer, new issues and problems are bound to pop up. In keeping with our mission to "test, inform and protect" consumers, we'll be adding more DTV information—including the latest converter box Ratings, shopping tips, images and illustrations—on a regular basis. ("Bookmark" our Guide to DTV converter boxes section in your Web browser and subscribe to the RSS feed of our Electronics Blog so you won't miss any posts regarding DTV converter boxes.)

Meanwhile, Consumers Union (our publisher and parent company) will continue to press for consumers' rights regarding the digital TV transition, including issues such as coupon expiration dates. Visit our HearUsNow.org website and its Transition to Digital TV page for more information. You, our readers, can be—and have been—a big help, too. Post your questions, answers, and helpful tips on our digital TV discussions forums online and on our Electronics Blog.

—Paul Eng