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Grill purchase turns into a nightmare
August 7, 2008 12:01 AM

Buying a gas grill shouldn't leave you fuming, but that's what happened to one homeowner.

In "A Slow Burn Over a New Gas Grill," in the August 3 edition of The New York Times, Vincent M. Mallozzi wrote about the trouble he had when he bought a new gas grill and tried to convert it to a natural-gas cooker.

His saga included a litany of incorrect parts, aggravating trips to several retailers to search for their replacements, escalating costs, a frustrating phone call to the manufacturer, and lots of waiting  . . . and then some more waiting.

Mallozzi's woes can probably be chalked up to a less-than-knowledgeable salesperson, poor customer service from the manufacturer, and the fact that the proper conversion kit was not available. (If you've experienced your own grill-inspired woes, share your story in our gas-grills forum.)

To keep yourself out of a similar grilling grind when shopping for a new model, read what our experts have to say about choosing a grill, discover the notable features, and look over our Ratings (available to subscribers). Remember, grill prices should come down as summer turns to fall.

If you're looking for a natural-gas grill, buy one of those if available, not a model you have to convert. If you're installing a conversion kit, be sure to carefully follow all instructions.—Kimberly Janeway

Essential information: Use our buying advice to find the grill of your dreams, try our easy-to-prepare recipes for grilled pizza, short ribs, chicken with rosemary, and other delicious fare.

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At the end of June 2008, I received delivery on a Frigidaire GLTF2940FS1, a CR Best Buy machine. It didn't work (stopped midway on the first load of clothes) when it arrived, I've had repairmen out to my home 4 times (it is now early August), and I've yet to have completed one load of laundry. Frigidaire's authorized service rep's excuse: on the one load of laundry I tried to wash, I didn't use HE (high efficiency) detergent. They've since replaced six major parts, it will now occasionaly spin with nothing in it, but gives up as soon as a couple of towels are put in it for washing. I'd give a lot, just to have someone come and take this poor excuse for a washing machine back to wherever it was assembled. A "Best Buy" it isn't!

Could you sharing to me, tips buying grill outdoor ?