The U.S. Consumer Product Safety Commission on January 15, 2009, announced the recall of about 467,500 Bosch and Siemens U.S.-made dishwashers due to the risk of a fire hazard from an overheating electrical component.
As of the recall date, manufacturer BSH Home Appliances has received 51 reports of incidents involving the recalled dishwashers, including 30 reports of fires that caused property damage. According to the CPSC, no injuries have been reported.
The recalled models ($550 to $1,100) were made from May 1999 through July 2005 and were sold at appliance and specialty retailers nationwide from May 1999 through December 2006.
Bosch (shown) model numbers begin with: SHE43C, SHE44C, SHE46C, SHE56C, SHU33, SHU42, SHU432, SHU43C, SHU53A
Siemens model number begins with: SL34A
If you own a recalled model, stop using it immediately and contact BSH Home Appliances (800-856-9226) to arrange for a free repair.
To see which specific models have been recalled and to get more details on the recall, read the CPSC recall notice or call BSH Home Appliances (800-856-9226) at anytime.
Be aware that Bosch is working with Sears on this recall and there are some "communication issues".
I contacted Bosch, gave them all my information, they gave me a reference number and told me to call SEARS 877-558-2081 to schedule a time for a Sears workman to make the necessary repair.
I called Sears. They asked if I have the new replacement part...
WHAT? No, I don't have any parts. They said you cannot ask for a service repair until you get the part from Bosch. HUH?
So I called back to Bosch. They said, "Oh, yeah, we just got a memo on that. Don't worry, the part will be at your house within ten days, so just tell Sears to schedule you sometime after ten days from today."
I called back to Sears. "NO! We will not schedule any repair until you actually have the part in hand. You may call us AFTER you receive the part."
NOT so fine.
I called back to Bosch. They said, "Sorry, we're doing the best we can. I guess you'll have to wait until the part arrives."
Okay, I'm happy that Bosch is attempting to do the "right thing" by issuing the recall and providing free repair, but this process is not going to endear many consumers to their product or to Sears.
When they say don't use it, DONT use it!
We called last week to get the part, and had the same issues with the previous poster....
But still used the washer sparingly.... Well last night after dinner, playing a game with the family at the table.
A very load zapping noise came from the washer, followed by black smoke pouring out of the switch control box.
Turned off the washer & everything was ok. I took the washer apart and it appears that one of the cirucits on the board behind the switches melted.
Do don't use it!!!
The Bosch dishwasher I bought has been nothing but a problem. the pump has been replaced, the motor and now the heater assembly is out. I dont suggest anyone purchase a Bosch product. I know I never will again. It is only 5 years old, it cost me over 800.00 and I have paid over 500.00 in repairs
Just got off the phone with the company(hired by Bosch) to handle this recall. I was informed that "for security reasons" they could not identify their company. They had no contact number for Bosch. I suggested that having the part available at Sears rather than having to wait to ship it to our home would have saved a lot of down time for the owners of the dishwashers since repair would only have necessitated a phone call to Sears to arrange for the repairman to come out to service the unit.
The supervisor(if he was one) had no information for me and was not at all helpful. I will be trying to contact Bosch tomorrow.
Susan, I couldn't agree more. I purchased a Bosch dishwasher in March of 2006 because my wife had to have a Bosch since "they're the best". What a crock. I had several repairs including the pump twice and the rack assembly. Finally in May of 2008, I also had an electrical problem with the control box. I was so disappointed, I threw the dishwasher ouot and went and bought another one (not a Bosch). Now the dealer I boought it from calls and says there is a recall on the model I purchased. I called Bosch and spoke to Maria in their customer service. She said she was sorry for all of the problems, but nothing could be done for me since I got rid of the unit and they are only set-up to repair the failed control boxes.
I find out about this because my wife's friend heard it on the news! I registered the product and the local appliance dealer has records as well. We have been very happy with the Bosch - up to this point. Communication leaves a lot to be desired.
Update, the Sears man made the repair yesterday (Friday the 13th!).
He was very cordial and efficient.
All seems to be working quite well.
With all this negative feedback regarding Bosch dishwashers I wonder why consumer reports picks Bosch as a best buy?
Ours was recalled and the controller was replaced within a week.
We have had this washer for about 5 years and love it. The internal dimensions are large, it is very very quiet, it cleans well, and it easy to remove debris bits
I will never purchase a Bosch product again. I have never dealt with such incompetent and rude customer service reps. I had a problem with the dish washer not working correctly in January. I have the same problem still. I called the customer service line in Huntington, CA. I was told that I had to wait two weeks for a repair person to come to my house because of the bad weather. There is no bad weather in Atlanta ,GA. The customer service rep. knew nothing of the recall. I only discovered the recall when I went on line to look for a new dishwasher. How insane that the customer service rep could not advise me of the recall especially since it is dangerous to use.
Ha! I have the part, I have the reference number I had it all - and after NINE I repeat NINE days of trying to get through on the (877) 558-2084 telephone number to schedule an appointment to have the dishwasher repaired - I gave up. I have documented all of my telephone calls and attempts to obtain service.
I am using the five year old dishwasher tonight to wash my dishes. If we burn up in the process - Bosch and in particular SEARS will I hope have to pay for my kids to live out their lives in luxury. I will never buy from Sears again or a Bosch product.
We've owned our Bosch for 4 years and it is a dream. It has never been a problem. I called the 800 number and they gave me a Reference number to call. The people were courteous and apologetic. Its not their fault. I would recommend a Bosch to anyone. They are the best and I would buy another one in an instant.
I bouight this brand based on the recomendation in Consumer Reports and have been extremely satisfied. It cleans well, dries well, and is very quiet while doing so. Most all of the appiances in my kitchen were top rated (not the over the top)and we have had very few if any challenges with them. Thanks to Sears for notifying us and Bosch for telling me that mine was not in the recall and I would not need repairs.
We have had our Bosch dishwasher for about 5 years and never had a problem.It is our first Bosch product and I love it.Its quiet and cleans well.I am sorry to hear about the problems some of you have had.But I would recommend buying one.We just got a notice about the recall and called the number they told us to.So now we are just waiting for the replacement part.
Called BSH, gave them my info, and received the part within 3 days. I called Sears to schedule a service call (after being on hold for 20 minutes), and appointment was made for 2 days later.
Everything was going great... until the repairman showed up. He took apart the dishwasher panel and started comparing the wiring clips from the old part to the new part. It ends up the slots on the new part were narrower in one side and so the clip wouldn't fit in there. He tried to call directly to get the right part and was told , sorry but the customer (me) has to call the BSH hotline again and reorder another part.
Needless to say, I went through the whole process and got a new part ordered. However, they couldn't tell me if it was going to be the same part # or not. So here I wait, wondering if this is going to happen all over again?
The repairman said out of 20 repairs he knows of, 6 of them have been sent the wrong part.
I've been pretty happy with the dishwasher over the 5-1/2 years we've had it. No problems at all, but if it's like this runaround just to get anything fixed, I'll be looking for another brand to purchase. Who knows if I can even get this one fixed now if they keep sending me the wrong parts... frustrating!
I will never purchase a Bosch product again. I have never dealt with such incompetent and rude customer service reps. I had a problem with the dish washer not working correctly in January. I have the same problem still. I called the customer service line in Huntington, CA. I was told that I had to wait two weeks for a repair person to come to my house because of the bad weather. There is no bad weather in Atlanta ,GA. The customer service rep. knew nothing of the recall. I only discovered the recall when I went on line to look for a new dishwasher. How insane that the customer service rep could not advise me of the recall especially since it is dangerous to use.
As both a bosch owner and a retailer of bosch i can say that i love the product. I have had no issues with my dishwasher and would recommend bosch to anyone who wants a well built appliance. The issues some people are having with the recall and getting service have nothing to do with bosch but rather the company they bought it from. Many people have to learn the hard way but buying appliances from a big box store may save you money right away but will give you more of a headache in the long run.
I bought a Bosch dishwasher 7/03 and loved it. This Christmas we had a fire from the dishwasher control panel. We contacted Sears and Bosch and were told we were 6 months out of warranty so we had no recourse. We bought a new Bosch dishwasher, dismayed that our wonderful dishwasher failed in a major safety way 6 months out of warranty. To our surprise, 6 weeks later, our dishwasher control panel (that had already burned up) was recalled. We contacted Bosch and were told we had no recourse, almost literally, told "too bad." We have all receipts and communications documented for both purchases. I am very disappointed in Bosch, they could have at least offered us some dishwasher soap!
Sears tech did not know anything about the recall, never worked on a Bosch and had no clue what to do. Like an idiot, I allowed him to work on my dishwasher. He broke it. Bosch is paying for another tech, from a private repair service, to do the repair on Monday. I left a message for a Sears Manager to call me back. It's been 3 days and no call back.
I was called this morning about the re-call. When did Bosch know of this problem and why is it taking so long to be informed? Sears called us, asked for the serial number and set a date for one week to fix it. So far, it looks good. I would rate the Bosch extremely high for cleaning and quiet operation.
A few years ago we were painting the kitchen while our portable diswasher was working away. I told my husband I could smell smoke. He looked at the dishwasher and jumped off his ladder saying, "where there is smoke, there is fire.." He unplugged it and flipped if over and was able to extinguish the flames. If it was a built in we would have been in real trouble. It was a Kenmore.
PLEASE do not leave your appliances on when you are not at home.
They can start on fire or cause terrible water damage. We don't ever leave the washer and dryer on when we are not home.
I had one of the units that burst into flames. I had loved the dishwasher up to this point, in spite of a couple of repairs. But the way BSH is dealing with me is not what I would expect from a "high end" company. In spite of the fact that the unit was defective (as acknowledged by the recall) they will do nothing more than offer to sell me a new one for half price.
Luckily my homeowner's insurance is handling the damage, but not the dishwasher itself.
No, I'm not likely to do business with Bosch again.
I am starting to think the problem is with Sears and not necessarily Bosch. My 3 year old Kenmore dishwasher caught on fire. Sears basically told me "too bad, so sad". I have been without a dishwasher for a month because I am still pushing for Sears to give me some type of incentive to buy a replacement. I did manage to get a offer of 10% off another dishwasher. Not good enough!
I purchased a Bosch dishwasher from Sears several years ago, in a different state and they recently sent me a notification of this recall. Other than the wait of about 20 minutes, once Bosch sent me the new part to schedule an appointment to put the new control board in, this was an easy and fairly painless operation. The fact that Sears tracked me down in a different state, and I have not notified them of this occurrence, shows me that they actually take this recall seriously and for that they get kudos.
Ugh. I received the part (after requesting it from a very polite rep), then called to schedule the service. First, the hold queue was ungodly. I held for 22 minutes the first time (gave up), 17 minutes (gave up), 34 minutes (gave up), and 11 minutes (finally got a person). Second, the message on the hold queue said: "We are currently experiencing high call volumes. You may feel free to hold for a representative, or call back at A MORE CONVENIENT TIME." I am already calling at a convenient time, thanks very much. Call back at a more convenient time... for you? No thank you. Third, when I did reach a rep (who was as surly as they come), they refused to give me any service window narrower than NINE HOURS. One of us has to take an entire day off work because the window is 8 a.m. to 5 p.m. So totally uncool, guys, so totally uncool.
My problem so far has not been with Bosch, it has been with Sears at the 877-558-2084 number we were given to call for installation service. Bosch sent us the part within 3 days of calling, then I called Sears. We were scheduled for Saturday, Feb 14th between 1 and 5. So Saturday comes, and we wait, and at 3:30 I call to make sure they are coming, and I am told that there has been a serious illness or injury to the repairman and it needs to be rescheduled. So we set a appt time for the next Saturday (21st) between 1 and 5. Friday the 20th, a representative calls at 4PM to say that their repairman is seriously ill and cannot be there Saturday, can they reschedule. OK .. so we reset it again for Saturday the 28th. On Tuesday a woman calls to say that the repairman will be in my area that day (it was already 1pm) could they come out that day. Being as I am bedbound and unable to be in the kitchen when he is here, I have set the appts for Saturdays when my husband will be here and can handle this. So no, Tuesday is not good for me .. I ask for the Saturday appt I have alreday scheduled and they say ok. SO NOW today, Friday, the 27th, at just before noon, they call and tell me that the Bosch office is not open on Saturdays and the repairman may have to call them during his visit so he is not able to come on weekends. Can we reschedule for during the week? Mind you, all this time we are not supposed to be using our dishwasher and this is going on 3 weeks. And they have just discovered this? Or have they been lying to me for 3 weeks about supposed serious illnesses?
Don't get smug if your Bosch model is not listed on the recall list. I have a Bosch SHU-9952, purchased in late 2002. It stopped working about a month ago. I called the dealer and was referred to a service person. He first said I needed a new switch. That took about 2 weeks to get here and when he installed it yesterday, it turned out that it wasn't a new switch I needed, but a new control panel. Today he came with a new control panel. Part of the old one was fried. But that's not the worst. When he turned on the power to ensure that the new panel was operating properly, sparks flew. I was told that the problem is "much bigger" than he thought. This guy used to do the Bosch warranty work, so he knows Bosch. Now I've paid $136 in service calls and the machine still doesn't work. It sounds like I have exactly the same problem that's described in the recall.
We haven't been overly happy with our Bosch disnhwasher bought from Sears several years because it was said to be one of the best by Consumer Report but doesn't dry the dishes! We got notice of recall by mail,called Bosch and I was told ours wasn't on recall list but thought that was strange since Model# and all matched recall list,my husband called back and sure enough it is on recall supposely they were sending the part,but two weeks later no part,call back and now told the part is on back order and will be 2 1/2 weeks more before we receive it and then wait for repair! No more Bosch for us!
I work for Copeland Appliance Center here in Bartlesville, OK and have really no problems with doing and issuing these recalls. At out store we receive the replacement parts then call the customer to set up and service call. So far so good. The only problems we have run into would be the lack of good instructions on how to recode them, but other then that its been ok.
I am sorry that alot of you have had problems, but I stand behind Bosch and from where I stand they make really good stuff.
Copeland Appliance Center
I received a recall notice in the mail for my Bosch dishwasher and I called and got the replacement part ordered. Once the part came in, I called Sears to arrange for installation but I could never get through to make the appointment. I took apart the front panel of the dishwasher and installed the new control board myself. All you need is a T6 Torx screwdriver. The only part of the installation that was not clear was getting the control board set from 1-9 depending on the model dishwasher that you're using (the included instructions were not clear). I figured out what number to program the board to by looking at the digital readout on the old unit and setting the new unit to the same number.
We love our Bosch dishwasher, and will be waiting 2 weeks for our repair as the part required is currently not in stock. I was contacted today, and was quite satisfied with the level of attention and customer service I received. With regards to comments made about poor customer service in the handling of this matter; I think you'd be pretty hard pressed to find any company that would provide you with stellar customer service in any circumstance similar to this. I think nowadays, good customer service seems to have gone the way of the dodo bird.
Bosch is impossible to deal with they sent the wrong P/N for our dishwasher, sears could not get it to work. Every time we call Bosch they tell us it will be shipped next day UPS. They have said the same thin every week for three weeks. Bosch has no customer service they lie when you call and refuse to provide any reasonable answer. the problem is not with Sears it is Bosch.
Not too much trouble with the recall (at least initially), Bosch sent the part out, we were able to schedule an appointment with Sears a day or two after the part came in. The issue is that the dishwasher was working fine before and now it's broken! Going to call Bosch and get them to fix it hopefully. Also, the Sears tech didn't re-install the kick plate and it's nowhere to be found, WTF?!
My 2.5 year old Bosch SHE44C is not in the recalled list of serial numbers and can't wait to see what the repairman charges when he shows up this week. Everything i've found on the internet points toward the smoked control module. I wonder if the issue spans more than just the ones included in the recall.
The dishwasher has been fine, not any better then the Maytag I used previously but trying to get someone to address this recall is a nightmare, apparently not to many authorized service centers. I hope this is just a quirk but it doesn't appear to be.
Received another replacement for the recall, after being told Sears blew the first replacement. Sears came a second time and told me the first replacement was the wrong part number, the second part received is also the wrong part (same p/n as the first). We have been without dishwasher for almost two months. Bosch still cant tell us when they will be able to send the correct part.
Bosch sucks the worst customer service i have ever dealt with.
We had the electronic part replaced last week.
Now the ' quick wash ' takes - 106 - minutes ,the regular wash takes - 105- minutes
something is screwed up .
Hi all. Just wanted to add a post here. If you have are having problems with Sears, then call an independent. I work for a small appliance dealership and have done numerous recalls on these dishwashers. We have a Sears in town and have had to go back after their techs have left to redo the work. There may be a independent servicer in your area that may be authorized to do the work. You may also find the independents are able to take care of the "communication problems" better than the Sears techs, because we want your future work. I have one customer that Bosch has sent them the same wrong board twice. I got involved and now have the correct board on order. Good Luck
So my experience was great. I loved my dishwasher. When I got the notice in the mail I called the recall company, they got my info, shipped out the part, then I called the repair company, got an appt and they came, did the repair and left, all is OK. EXCEPT, my quick wash used to be 35 minutes which I loved, and now it is 75 (or so) minutes...Does anyone know, did the recall change the washing times of the various cycles? Seems very strange...
My sister's house went on fire 3/27/09 after she left for work leaving the Bosch going. Her house is completely burned out and she will not be able to live there for 6-9 months. About a month ago, she had called Bosch about the recall notice and was told her unit was not on the recall list. Are they kidding us. Maybe it wasn't but it sure needs to be. It is devasting to see what happened. I feel bad because I told her to buy a Bosch as I had just gotten mine. I am now not going to use mine until I make sure it is OK.
We just had the recall repair done on our dishwasher today. We purchased the dishwasher a number of years ago from a local, small appliance store here in town. They personally called us to tell us of the recall, asked us to call Bosch for the reference number and took it from there. They called to schedule the repair once they received the part. Took the repair person less than 10 minutes to install the part. Works perfectly. Reading through the comments, it seems like the problems are related to the store where the appliance was purchased and not so much with the manufacturer. Just one more reason to deal with a reputable, local dealer who cares about their customers instead of a nearly bankrupt multinational corporation. We love the dishwasher and all of the other appliances purchased here locally.
We will never buy another Bosch product. We purchased our dishwasher approximately 13 months ago from Lowes for over $800. The clip-on, adjustable dividers caused problems from the start. This week the drain pump went out. The repair will cost enough to justify trashing our lemon for a different (better?) brand and model.
WE bought a top of the line nearly 800 dollars bosch shu5312 nine y ears ago. My husband says it is really quiet (he's right), it really cleans the dishes (it does)---when it works--which is never. It has been broken 6 times in 9 years. It broke once under warranty; sometimes it has taken several weeks for parts. The electronic board has been replaced twice and various other parts have been replaced as well. It completely ruined the wood floor by leaking slowing underneath it till it buckled (before the buckle there was no noticeable water under the floor. It breaks and refuses to empty the water usually but it isn't even always the same part. It is not one of the recent recalls for fire, but when I called BOSCh to see if it was recalled for anything else I was told that the line only handled the fire recall issue and they would transfer me--yeah, to another number for customer service which does not take calls on Saturdays. I thought I just had a lemon and when I look at their design I like them,but I am going to resist thinking about the positive aspects of this machine and am going with something more like a kitchenaid. The repairs have totalled at least 500 dollars , not counting replacing the floor--and the 6th break down isn't even being fixed. My advice--don't get a bosch--my friend has a cheap model that doesn't do anything special and it never breaks down. She is always laughing that my high ender is a lemon.
I just received my Consumers Report magazine and read the article regarding the Bosch recall. I was concerned because I sold a home a few years ago with a possible recalled model. I wondered if I should contact the owners? The very next day my sister's home had a fire and guess what it was? Her Bosch dishwasher started a kitchen fire causing serious damage. Thank goodness her teenage daughter was home and called the fire department! This happened when it was NOT in use! For the record I called and left a message for the people who bought my home!
Have a BOSCH Dishwasher SHX56C02UC/23 SN FD85060049 taht wouldn'tstart last April, so we called out a repairman who found that the wires were bunrt at the wire nuts. He repaired the wires and installed new wire nuts. Now just about a year later had the same problem. Repairs were made and was told that BOSCH has had problems with some of their dishwashers and that mine might be one of them. Checked BOSCH's web-site but my model was not on the list. Called BOSH and was told the same thing. Can't help me. Iwill try again on Monday morning to get in touch with someone at BOSCH who can help me. Dishwasher was bought in Ja. 07.
All the comments here seem to be from Bosch owners. Where are the owners of the Siemens dishwashers that were recalled at same time? Consumer Product Safety Commission announced the recall back in mid-Jan., but I wasn't notified until today, when a letter arrived from Siemens. I immediately called the 800 number listed and finally got thru after about 10 minutes on hold.... They gave me three authorized "local" appliance repair places I can deal with at no cost (one of them at least 100 miles away in another state). The repair guy I called seemed on the ball but can't come out until he gets the part in (Siemens says 600,000 of its dishwashers nationwide are affected, but they wait til individuals phone before shipping the new parts, one by one, to the repair shops???)
And where is the dealer in all this? Best Buy's computers should have ID'd every customer who bought a recalled dishwasher there..... why didn't THEY contact me??
This is the second time our Bosch dishwasher has done this. When it happened last year and they repaired it, the repair person said that it wasn't a big deal. I contacted the owner of Denca where we had bought the diswasher to state that I felt this was a fire hazard and shouldn't something be done about it. I had left a message to be contacted but I was never contacted.
This year when our diswasher died once again, I knew immediately what the problem was and they're coming out to repair it. Communication regarding a fire hazard should not be so lax.
I am obviously having problems with my dishwasher as well - this amazes me that so many people have had such horrible experiences with Bosch yet - they are still rated as one of the best units out there. Who is paying who off?? I have a unit that is not covered under the recall however has a timer issue - both holding at 1 - as well as stuck on 2H. I have read an amazing number of comments from people with the same problems - including leaking issues, etc. This is ridiculous to spend double the money on a dishwasher and receive this poor of product as well as horrible customer service. Anyone interested in a class action lawsuit???
I have been going through the Bosch recall work for over 6 weeks and I still don't have a functional dishwasher. I received the replacement control module and had a service technician replace it. After installation and a quick 1 minute test, the technician declared the work a success and left. Later, I discovered that when washing dishes, the water in the unit was luke warm at best. At the end of the cycle, the dishes were cool and wet; no drying and no sanitation. A call back to Bosch and they sent another technician out and after spending time analyzing the problem and talking to Bosch Tech Support, it was determined that I had a bad control module. Another was sent to me, but it was the wrong part. A call to Tech Support and they said the part was acceptable. A quick fit check confirmed my suspicion that this was not so as the connectors, which are keyed, would not fit the module. Another call to Tech Support and they sent the module to the Technicians company. The technican came out and replaced the other one with the same results. So...as of today, it's been 6 weeks and I'm awaiting a third control module. I called Bosch headquarters and their phone operator states that company policy is that nobody will speak to anyone from the public and will only respond to a legal document from a lawyer.
For anyone going through this repair, make sure the heater in the dishwasher is working. It brings the water temp up to 185 degrees within 5 minutes of the cycle. It is this feature that aids in drying the dishes as well as sanitizing them. Bosch claims their D/Ws comply with ANSI/NSF 184 which requires a high water temperature. As the heater in my dishwasher is not functioning (it was before the repair), I do not get any of these features. The repair instruction state that the techncian is to test each wash cycle and heater/drain pump operation.
The saga continues and I will keep you all posted. I would like to know if anyone else is experiencing this problem.
We too purchased a Bosch dishwasher in 2001. Everything worked fine until last year when it quit. We called sears to schedule the repair appointment, and when they came out, sure enough it was a fried control board. There was no reecall at that time, but I found out today that the problem was known since January of this year! I am wondering like a few others how deep this problem really is. I don't expect that I could get any satisfaction on the repair already made. The model number of my machine is SHU5317UC/U12. I hope that this helps someone else.
We have had our Bosch since 2003 and love it. Never had a problem and it washes better than any dishwasher we have ever owned (6 in all) and it is the quietest by far.
I heartily recomend this dishwasher. Any appliance can have a recall. Called 800-856-9226 and had a brief talk with a very nice agent who handled the call. I am now calling the repair service locally they gave me for the free repair. If I hyave a problem I will post again.
We purchased our Bosch dishwasher in '04, has worked perfectly ever since. I too would be highly disappointed if I made a purchase of a higher-end product and then had problems. But doing a little math here, reading 20, 30 maybe 40 complaints. This recall covers 476,000 dishwashers built from '99 to '06. Try to find any product these days where someone doesn't have a problem somewhere. I know of a couple Honda owners who both have had problems with their newer cars. It happens, unfortunately...
Just found out about the recall myself. Hope to have it fixed soon. Customer service was fine so far.
So i have an 8 year old Bosch SHI6802UC, and we had a fire in it a few days ago. But it was NOT in the control panel, but rather underneath. At first I was just going to buy a new one, but then i started reading about the recall. Of course, my serial number is "not affected."
I have just smoke smell and a dead dishwasher. Now what? Will Bosch pay anything? Or should i contact the CPSC to alert them on yet another defect.
I worked at BSH. They had so many "enhancements" (failures and parts issues) over the past 10 years, so I am not surprised. I would not buy their product after knowing their QA Standards. Also the new line of Dishwashers have already Quality Issues. Apparently they open in mid cycle since they use a plastic Tub Frame instead Metal (cost saving). Just be aware.
This is a follow-up of my posting on April 8th. I have received my third replacement module (4th if you count the wrong module that was sent a few weeks ago). I called the repair company (3 times) and am awaiting a call back.
Has anyone had the repair made and can confirm the water and the dishes are very hot at the end of the wash cycle. The dishes should be almost too hot to touch as the water temperature is about 185 degrees F. I'm beginning to think that the new control unit is designed to disable the heater. I would appreciate any feedback. And again, I will keep you posted.
Just to let everyone out there aware that Bosch dishwasher Model # SHU5316UC, I've had for about 5 years, although not listed as one being recalled, last night I set it for regular wash, as I've done many times before, and went to bed. About an hour later I awoke to the smell of smoke in my house. I woke my husband and we both ran around the house, ending in the kitchen, it filled with smoke from the dishwasher. We had to open the windows and doors to get the smoke out of the kitchen and livingroom. The cycle did not wash the dishes and the dishwasher now doesn't work. I called the U.S. Consumer Product Safety Commission this morning to file a complaint, was given a case # and told to call Bosch and report this at 1-800-752-7123, which I did, they said someone from Bosch will be out here tommorow to "investigate " the matter. I asked if they will repair what ever is wrong with it and was told " they'll let you know if it's worth repairing". We're just happy the house didn't catch on fire!
This has been a nightmare - and we didn’t even have a fire. The new control panel doesn’t work with our machine. (We bought the dishwasher in ‘03 and for five years it was perfect!) So far we’ve had 4 new boards, 3 different repair men and 2 of them from Bosch. They’re baffled. Meanwhile, I put the old control panel back in and it works fine. The new panel doesn’t allow enough water into the machine resulting in unclean dishes and a detergent tablet that doesn’t dissolve. Also it starts at 105, while the old board starts at 122 for regular wash. At one point the Sears guy told me to open the dishwasher and add water to it myself. (Sears, gotta love’em.) On the phone, one Bosch technician told me to run it for a week or so and the timer will self-correct, allowing more water into the machine. Really? How does it know the dishes aren’t clean? I mean, if the machine is that smart, why would it burn itself to begin with? The last Bosch guy that came (April 9) ran the machine with both control panels and saw the difference - not enough water with the new panel - but had no idea why this was happening. Has ANYONE else had this problem? Out of 500 thousand recalls I can’t believe I’m the only one. If I am, I’m playing the lottery! And has anyone else heard about the “self-correcting” thing? And oh yeah, so I just spoke with Bosch today (April 23, 7 weeks after the first installation of the new board) and they’re going to send out a “head technician” this time. I guess the other 2 guys were just torsos and legs. Can anyone help?
I thought Bosch is a well known brand name with great performance, and I was wrong. I bought my dishwasher in 2004. In January 2009, there was a recall notice for Bosch dishwashers, and those models were on the market from 1999 to 2005, due to fire harzard. I have to stop using it. I made my first call in early Feb, opened up my file, and set up an appointment for a technician to come in to replace the failure parts. A technician came to my home on Mar 2, but with a wrong part. The technician then placed an order for a correct part, and I was told that it would take about couple weeks. I called again in late March, a representative told me that they expected the part will be arrived in the first week of April……called again in 2nd week of April, didn’t mention about the availability of the part, and set up an appointment for me for April 24, for a technician to go to my place. I called on April 22, to reconfirm the appointment. Until the evening of April 23, I got a message on my phone, said the appointment is cancelled as the part hasn’t been arrived yet. When I called back, the representative cannot guarantee when the part will be available……this recall service is very unacceptable. I have an impression that this “well known brand name” company, is hoping that clients like me, keep getting frustrated, and eventually will give up waiting for the recall service and just go out and spend their own money to buy a new dishwasher. THIS IS VERY IRRESPONSIBLE! THE AFTER SALE SERVICE IS UNACCEPTABLE! Why do we have to pay more to buy a BOSCH dishwasher, if we only expect to have it work for less than 5 years. Just go for a cheap one, why waste our money on nothing, just because of their “name”.
In my experience, Bosch is not the problem, it is SEARS. I used to carry a Sears card - no more. I used to purchase Sears Maintenance Agreements, but when my current one on the washer and dryer expires - no more. Sears outsources a lot of its supply chain and their "system" (if you can call it that) for scheduling delivery of repair parts and service calls STINKS. Everybody has their "favorite" brands based on personal experience, and there are only a few who have a poor reputation across the board. My wife will never buy Whirlpool, Maytag or Kenmore again based on our poor experience with them. Our current favorites are Frigidaire, GE, and Bosch. I'm sure our parents (if still alive) would have opposite opinions.
Our 2 year old dishwasher stopped working 2 months ago. The Bosch service tech came to our house and found the wires in the junction box were melted. He said that the installation had been done incorrectly and that he would install it properly this time so we wouldn’t have the problem again. 1 month later, we had a fire under the dishwasher coming from that same junction box. Luckily, my husband and I were in the kitchen when it happened and we had a fire extinguisher handy.
Bosch service made me wait a week for a technician to come to my house and perform the same service. When asked if he could explain why I had a fire, he said no. He also said that he couldn’t promise me that it wouldn’t happen again. Bosch claims that they have fixed my problem and refuse to do anything else. I’m afraid to run my dishwasher unless I’m in the same room with it.
My serial number indicates that my dishwasher was manufactured in the same place at the same time as the ones on recall, but my model number is not on the recall.
Can anyone explain to me the nature of the fires on the recalled dishwashers? Does anyone have a suggestion that would help me to get an appropriate response from Bosch?
If you have been having problems getting Sears out you can call Bosch customer service 1-800-944-2904 and find out who in your area is an authorized Bosch service repair company and have them do the repair for you. It is still covered by Bosch, you just need to give the repair company the authorization number (A000000. I work for one in California and we have done some of the repairs that the customer tried to go through Sears and were told it would be a couple of weeks before the repair could be done.
My Bosch dishwasher was built prior to the recall. It is not included in the recall.
It has been very trouble prone. The control circuit board gets hot and turns black on one solder connection over and over. The appliance service person told me this happens a lot and they just touch up the connection with a soldering iron. It has burned up this connection at least eight times in ten years.
Also I have relatives who had same problem with their Bosch dishwasher. Same fix: resolder the connection.
I don't understand why Bosch gets a good recommendation from Consumer Reports.
This is my 3rd and hopefully last posting regarding the recall repair work. After installing 4 control modules and another hour of discussions with Bosch tech support, we got the problem fixed and it was not defective control modules at all but sloppy installation work done by the first service tech. It seems he damaged a connector in the harness that hooks up to the control unit. After bending and orienting the connector pins, they were able to make acceptable contact with the control module printed wiring board. Once this connection was made, a signal is provided to a relay that applies power to the heater circuit.
To answer Gayles question, the fire occurs in the control unit and is probably the aforementioned relay heating up due to relay contact degradation. Contact resistance increases causing the contacts to heat up and ultimately, a fire starts.
I have been so happy to have my dishwasher back in service that I started to dance in the streets....but hold on...I just got a letter regarding my Maytag Refrigerator...There seems to be a recall involving a relay that fails and causes a fire....Look for me on another Consumer Reports website. The refrigerators include Jenn Air, Amana, Magic Cher, Admiral, Performa by Maytag, and Crosley.
we must be one of the 30 -- so I post to alleviate some fears.
Our's caught on fire just before Christmas 2004. I had smelled plastic burning the day before & thought it was the Christmas tree lights.
Went to bed & ran the dishwasher, then woke up to the fire at 1:30. Small (liter-sized) fire extinguisher put the fire out but it burned the hardwood floors , walls & cabinets. Ours burned from the motor during the dry cycle. If you're worried I'd run it & then turn it off half way through dry, open the door & let them air dry.
My only real words of wisdom is NEVER run an appliance when you are not home!
Can you tell me why Sears didn't notify us of a recall? They have all the info because we have a service contract on this dishwasher.
My problem is with BOSCH as well as the lousy local repair companies in the San Francisco Bay Area. I've been trying, since March, to get my dishwasher repaired. Of the three companies Bosch told me to call, one never answered the phone, one never called me back, and only the third (Gourmet Appliance) seemed interested in helping me.
However, after waiting nearly a month for Gourmet to arrive (though they told me it would take only five or six days to order the part), they came out but had the wrong part. When they left, they said they'd re-order it and call me back. That was six weeks ago, no word from Gourmet. I called Bosch back today and the raved about how good Gourmet Appliance is. When I informed them of my long wait, Bosch gave the phone numbers of two other companies. Okay, after about two and a half months now, I just got off the phone with one company that's about 60 miles South of here, but they seem to know what they're doing. Fingers are crossed that I can get this repaired sometime this month ... or maybe this year ... or maybe this decade.
My manual includes the recalled versions, but I have a SH756A. I'm very disappointed in Bosch, despite the good reviews. A broken button, bad pump in less than a year, now a loose handle. The interior isn't as large as my old noisy Maytag. The stainless interior is nice and it is QUIET (in the extreme!), but that's about all that I see it has going for it. We love the adjustable upper shelf for larger pots on the bottom. The filter that needs cleaning gets overlooked. I have a family of 9, so we use our appliances heavily, but not roughly. It was, and is, extra sensitive to setup - it had leaked because of this. Anyway, I'm gonna be shopping for a new unit soon, after just two years of the Bosch, and it likely will NOT be another Bosch.
Last night I was in my living room with my 3 year old & 1 year old and we too heard this zapping sound, went into the kitchen and there was literally flames coming out of the control bottons...VERY SCARY and my kids were screaming histerically. I quickly ran downstairs into my mechanical room and shut off the breaker. I am very disturbed by this, what if my children were standing in front of the dishwasher at that time, or what if we were gone? Or sleeping. I would like to know why there were no letters sent out to us to inform us of this recall?????? I found out after the fact and had to call the store where I bought it from to find out! I am very dis-satisfied with this product and really dont know If I want another one in this house!!
My SHX model number stainless model made a loud electrical bang sound last night and stopped. The smell was very burnt electrical (like burnt potato?). I see the model is not part of the recall...but it appears to be the same as the ones under recall....anyone else with a blown up SHX? Mine is 5 years old.
My diswasher kept tripping my circuit breaker and at one point I heard a loud pop and could smell something burning. I then found out about the recall and bosch sent me the part.
The Sears repairman just left my house. It turned out the wiring was bad. The wires were burnt and at that point the diswasher would not turn on at all. I was told I would have to pay $137 for the repair. He repaired the wiring and put in the new control panel so hopefully it will work now.
When I went to pay, the repairman said his computer would not let him add the extra work, so I did not have to pay the $137. So far my experience with Sears has been good. I will let you all know if that changes.
We bought a mid range Bosch from Lowes on Dec 19, 2006 for $800. The model number matches the recall (SHE46C), but our serial number is just outside of the listed ranges (FD8610 00431). Our problems seems to be the control board, as the machine runs forever... if you don't manually stop it. It has an error code of 1. It failed one month outside of the 2 yr. warranty.
For those who suggest the problem isn't Bosch's but the companies they hired to service the recall... WHAT???? Bosch manufactured the detective machines, and they are failing to provide appropriate service. If Sears isn't cutting it... then Bosch should find someone else to do their repairs. It still comes back to Bosch as far as I'm concerned.
I'm terribly disappointed. I thought I was buying a premium machine in Bosch, and instead I got something that barely lasted two years. That is unacceptable. I've been too mad to fix it, and now I think I am just going to buy a new one.
We previously owned Whirpools, both gave us a solid 10-12 years without any repair calls. The only downside we had was the racks rusted out after that amount of time, but I think they now offer nylon racks as well. Going back to tried and true. I will never give Bosch a second chance. Had they offered to extend my warranty which was only a couple months out, I might feel differently.
We bought a Bosch dishwasher 10 months ago and it has been serviced 4 times and is scheduled to be serviced on Monday. Two parts have been replaced and the dishwasher has never worked. I was told by the manager of one the Bosch service providers that if I want clean dishes I need to clean the filters every day and rinse my dishes until they are almost clean. In order to do this I need to get down on my hands and knees and unscrew and remove four parts wash them and put them back again.
By the time I do this I could have washed my dishes.
Sara at the Bosch customer service said that my problem is that I rinse my dishes to clean and that is why my dishes are dirty. That is the most ridiculous thing I have every heard. My warranty is almost up and it is obvious to me that Bosch will not do the right thing even though they sold me a lemon for $1,200.00. (very rude behavior from Sara at Bosch)I have asked for a supervisor on numerous occasions and they refuse to call me. Please don't buy Bosch. They may look pretty but they don't work!
I have a Bosch dishwasher that won't finish the cycle. Anyone else? Remedies?
Please take this recall seriously. My home in Palo Alto, CA was heavily damaged by a Bosch dishwasher fire on May 1, 2009. It appears the fire started in the dishwasher control panel. My home is uninhabitable and will need to be largely rebuilt and nearly all of my personal belongings are damaged beyond repair. I'm thankful that we had no injuries or deaths in our fire and we do have insurance, but still quite a trauma and disruption for our family.
To Consumer Reports: you can contact me directly if you want more information on this case. The Bosch dishwasher fire problem is very serious!
I own a Bosch Dishwasher Model #SHU43CO2UC that I purchased from Lowe's in July 2005. In March 2009 I discovered that this dishwasher was under a potential recall (due to a fire hazard from a faulty control module) from the US Consumer Product Safety Commision. I contacted the Bosch recall hotline and was told it was one of the units under recall (based upon the Model and serial number I provided them) and given a reference number to authorize replacement of the control module. It has now been over 3 months, 3 service calls, and 3 different control modules they installed that did not work in the dishwasher (Bosch kept sending different control modules that didn't work). I now have the original control module back in the dishwasher at this point. I was told by Bosch now that the dishwasher actually did not need to be recalled! Bosch representatives told me that they cannot be responsible for the information provided by the company handling the recall. They are a separate company! They barely even apologized for the huge inconvenience this created (over 14 phone calls, 3 service calls, and over 900 miles traveled as this was in a second home). Unfortunately Bosch is not accepting their responsibility in the recall. Customers should be aware of the service they will get after they purchase their product. I will seriously weigh the huge inconvience caused to me from this incident before I ever purchase a Bosch product again.
Our Bosch dishwasher was NOT in the recall, but it DID present a serious fire hazard yesterday when it began billowing smoke! We shut off the breaker, but the smoke continued to get worse so we called 911. It had been running fine since we bought it in 2001 with no repairs or anything. The fireman had a hell of a time pulling the unit out. He informed us that two homes in our neighborhood have lost their houses to Bosch dishwashers in the last month. Please do not run appliances when no one is home! We were very lucky to catch this before the house burnt down! Does anyone know how they determined which machines are defective? Ours obviously was, but somehow escaped the list... I mistrust dishwashers at this point.
I can't stand Bosch dishwashers nor any of their other appliances because their customer service SUCKS! Never again.
WOW!!!! I have now been on the phone for a half an hour... Friday evening a Sears automated call to my home stating a possible problem with the dishwasher. Didn't use the dishwasher all weekend because it didn't state what the prob was. Called Sears service like the call directed me to and guess what...they said I had to call Bosch first. Okay...called the number they gave me and big surprise...wrong number. Called the number that the man at the wrong number gave me and they ordered my part. Called back to sears to schedule as they first lady directed after I had my authorization number and guess what....can't shedule until part in hand. OH MY GOSH!!! On top of it all I let the lady know that the recorded message should not have directed me to call Sears in the first place, would have saved me a lot of frustration. She then told me she had no idea what I was talking about because there is no such automated call! I guess I am crazy and hear weird automated voices on my phone....I never got a letter like I was supposed to so how else would I have known to call!!!! If anyone else got the automated call would you please let me know as I know I am not crazy as Sears "so kindly" stated.
today, July 7th 2009 is the first time I was notified about this recall. I guess I could have sued "whom?" if there had been a fire in these 6 months. I told the representative that I not only read all my mail and answer all my messages, but read all the information on the toothpaste cartons as well.
We certainly do need a national consumer protection agency.
Nightmare dealing with this company; their "authorized" repair people, their awful customer service, and their product that lasted less than 3 years (heating element). Oh, and by the way, it's also on recall that no one notified us of till I went on-line and found out about it .. I will never buy BOSCH again, and I was a loyal buyer in the past...
Please take this recall very seriously. We owned a 1999 Bosch dishwasher (I don't know the model number now) which started a very large fire in our house when we turned it on and left the house. The inside of the house was completely destroyed. This happened in March 2007. This fire cost Bosch about $900,000. I think that this was one of the fires that might have instigate4d the recall. Don't blow off the recall.
I bought a Bosch dishwasher after it received such high ratings from a national consumer not for profit organization. They had compared major brands side by side. Initially it performed as advertised. Since then it has performed poorly and we had it worked on. No improvement. And finally it stopped working all together in June 2009. When we pressed the power button the lights would light for half a second and then go completely dead. Now after finding out about this recall we know why.
Just wanted to say that we were contacted concerning the recall on our Bosch dishwasher, repair part was received in 3-4 days then the repair was scheduled with Sears with ease. The repair was completed in about 2 days without any problems. We have recommended Bosch dishwashers and front loader clothes washers to all we know as we own both. In my opinion, it doesn't matter what brand you purchase, as far as problems occurring these days. For example, we have had severe problems with a Whirlpool gas range and dishwasher. It seems corporate decisions are made to save a few bucks risking explosions and overheating.
6 year old Bosch dishwasher, has worked fine for two retired folks until the start button simply broke and jammed. Nobody in this house has that much strenght. Sears, the supplier, asked me to commit to either a $204.00 warrantee or to $135 service call plus parts.
It is difficult to determine if this "top of the line" product has had switch problems, or are we just lucky?
We bought our expensive Bosch dishwasher in 2000 and all but one function (scrub wash)on the control panel stopped working after about 2 or 3 years. Later we found that several models had been recalled because of defective control panels but our model wasn't included. Cost us $65 for a service rep to come in (while he was doing other work in the neighborhood), look at the control panel and confirm what we already knew - that it wasn't working. We will NOT buy another Bosch product.
As of today, 8/9/09, ConsumerReports.org still recommends Bosch. Has CR responded to this recall? I would like to know what they are recommending now...still Bosch?
We had received partial recording saying there was a recall on our dishwasher. We bought it Sears.
I called there, they were uninformed. Can we be directed to
a site that will help take care of this issue?
We bought a bosch dishwasher a couple of months ago from lowes, it is stainless inside but it it smells like trash, washes FOREVER, most of the dishes are still dirty, the silverware is ALL dirty, the glasses are turned up full of smelly water.
I am very unhappy with my nearly $700.00 purchase.
I have had my Bosch for five years - had the panel replaced three times and now again have a burning smell with all my timers way off - quick wash (199 minutes)? Go figure! No - no more Bosch!
We purchased 2 Bosch dishwashers; one for us, one for my mother in law. In January, our repair place called, telling us about the recall; we would not have known otherwise. We checked it out, and all info said we are not in the recall. Fast forward to now, my mother in law gets a letter from Bosch about the recall. We put in the serial number etc online, it says it needs repair. Call the hotline, and they say we don't need repair. I told the rep that I was not convinced her dishwasher would not catch on fire; so he finally transferred me to the "escalation line". I am still not convinced. How do they know which models are in the recall? Only by the models that have already caught on fire?? Ugh--not happy with Bosch's service about the recall. You should not get 2 differnt answers! And, if so, they should send someone out to look at it.
I love my Bosch! When I called, the gentleman was very pleasant and extremely helpful. Stuff happens, it's all what you make of it.
I feel I have a responsibility to post the following incident. I have an SHI6806 UC/U12 Bocsh dishwasher. Last night it started billowing large amounts of smoke from the top right side of the unit. The smoke filled the kitchen and family room, only stopping after we diconnected the unit. You could hear loud popping and a cracking noise(sounded like the electrical panel melting) and then there was an absulutely terrible odor. I'm fearful because with the smoke as bad as it was, this could have been a real disaster for my family. What if we had been sleeping? Bosch tells me this isn't part of the recall. Well if this doesn't qualify, I don't know what does. Has anybody else had smoke or fires coming out of their non-recalled dishwashers? I'm hoping I have the only non-recalled Bosch dishwasher with this particular problem. If not there are many other families who are potentially at risk. I have to believe if the Bosch call center data shows the problem has grown beyond the initial recall, they would institute a wider recall on their own to protect their brand and more importantly to protect the people who bought their product. Bosch and the people at the call center have a responsibility to do the right thing! Will advise the outcome.
Technician came out and found that the whole panel had burned and melted. He thought it was only related to the pump and was shocked when he saw the full panel damage. I'm happy to say that he repaired it on the spot and that he had the part on the truck. It cost us close to $300 for the repair. As mentioned earlier, I think Bosch may have a recall issue that they need to investigate. I find in curious that our 7 to 8 year old model that burned up so badly, is not part of the recall. Yet the service person "just happened" to have that very same 7 year electrical panel on his truck. Seems mighty coincidental. Bosch...if you are reading this, please do the right thing and investigate fully before somebody gets seriously injured.
I will never purchase another Bosch product!!! We purchased a Bosch Dishwasher on August 18,2008. On August 20, 2009 we returned from a trip and the dishwasher was broken. We called Bosch and were told to go ahead and have a repairman come and fix the dishwasher and it would be covered on the warranty. We ask for a approval number and we told we did not need one. When the repair man called to give them the name of the part that was needed he was told they had no record of our call. When my husband called again he was told they had no record of the repair mans call. Unbelievable! This is only the beginning of a very long run around. Today two and a half weeks later the place we purchased the dishwasher from replaced it with another brand. Beware Bosch's customer service is a joke. Oh, one more thing. During my husband last call with customer service he ask for the name of the person that he was speaking with and he refused to give it to him. When he ask to speak to a supervisor he hung up the phone on him. Rude,Rude,Rude!! Thanks Bosch.
Bill (April 23, '09 entry), I have the exact same problem. Ever since the control panel was replaced on our unit, it has not been getting enough water. Poor cleaning ... sometimes no cleaning. Bosch customer service is no help, and will not arrange for another replacement. Did you get your issue resolved?
Sears repair man just left my house. My $800 dishwasher is less tha 6 years old and reportedly has a bad motor, which will take $453 to repair. No way. I'll not own another Bosch.
We own a Bosch dishwasher and for the first 5 1/2 years it was a dream. My friend who owns a similar machine notified me of the recall and I arranged to have the modification done in June. BIG MISTAKE! The machine acted up, and I notified the repair facility who upon investigating the modification said that Bosch had sent them the wrong electronic board. Upon insertion of the new board the dishwasher began to leak and it was determined that a seal in the wash pump was leaking in July. In view of the large expense of a repair, we chose to catch the small amount of water on the floor after washing dishes. This lasted for approximately for four dishwashings before the washing motor expired in Sept. It is hard for me to separate the cause for this debacle between the dishwasher design or the inadequacy of the repair facility. I would suggest looking elsewhere for a dishwasher until Bosch gets better representation for servicing.
We have a Bosch SHU33. Last night when we tried to start the dishwasher it wouldn't start. I get all the button lights on, but nothing happens. My wife thought she heard a brief strange noise, but I didn't and there is no smell of smoke or anything. This morning I turned off the breaker and I have now discovered that mine is in a recall list. Is the fact that all the lights stay on indicative of this recall problem, or has something else gone wrong?
Thanks for any assistance?
Well Sears came out to do my control panel repair as per Bosch's recall and the tech did not hook it up right and now Sears or Bosch will not handle the repair unless I pay for it.
I use the machine very little in the first place and they told be the control panel was only guaranteed for 90 days and I was over the limit.
I AM NOT THE ONE WHO RECALLED THE DISHWASHER. Bosch keeps telling me to call Sears and Sears keeps telling me to go pound salt.
I purchased a Bosch Model SHU66C dishwasher in 2005 - for the second time since installing the until, something has overheated to the point were the wire nuts in the electric box melted - the first time was approx 2 years ago - I repaired the damaged wire nuts and the unit has been working fine until today when the same thing occurred - I turned in the unit this morning, went to the store and when I returned, the kitchen smelled like burnt plastic and upon inspection, the wire nuts were completely melted and the inside of the electical box (bottom front right of the unit, behind the black kick plate) was scorched. My model is not included in the recall list of model/serial numbers....
My Bosch dishwasher is only 1 year old, cost over $700.00 and smells like it's about to burst into flames when running. It is NOT covered under the recall. The Bosch customer service call center did not recommend that I cease using the unit when I called them. I am very disappointed. I purchased Bosch so I could have a dishwasher that would last. Now it's a bigger piece of junk than the piece of junk I replaced. I won't buy anything else Bosch.
Even though our dishwasher is on the recall list, we are fortunate to be one of the luck ones. We were not aware of the recall and experienced a small fire in ours 2 days ago. We were fortunate to be home and to have been right there when it started. Within minutes the flames from the front panel were a few feet high, but we were able to put the fire out quickly with minor damage to cabinets and some smoke damage. Bosch has been responsive and sent a local company to take pictures the next day. My insurance will also cover, except for a $1000 deductible. Any ideas on how to get Bosch to cover my deductible? They haven't said no yet,.. just wondering how others have faired.
my mom and i both have a bosch and a few years ago my mom's caught on fire and burned up part of her house 2 weeks before Christmas. Has anyone heard of a class action in regards to this?
I am amazed at how patient some of the customers have been despite having smoke and fires! Hope that one of you will take this on as a class action lawsuit. In the meantime I am considering buying a new dishwasher from another company and keeping my receipt!
The fire station i work in has a Bosch dishwasher that caught fire. The control panel burned off the unit late at night and filled the kitchen with black smoke and we used fans to clear the smoke out.
My bosch dishwasher began running down to 1 minute left and would stay there for 60 more minutes or so. Turns out that a bad soldering point on the control board for the heater "burnt" out. This is the reason why Bosch is recalling the dishwasher. After calling the Bosch Recall Phone LIne, they informed me that my serial number (not model number) was not affected. Uhmm, I think that the picture of the burnt control board is proof that my dishwasher was affected by the recall. Bosch refused to replace the board under the recall, but was OK with giving me 25% of a new control board. I guess I need to report this to www.cpsc.gov and try to get my money back.
We recently moved into a new house, and the people that lived here before left their Bosch dishwasher - which I just realized it one of the recall models. We had always heard about how "wonderful" Bosch dishwashers are, so we were excited to have one...that was until we used it! The dishwasher does NOT live up to all the hype - it doesn't clean very well and even leaves detergent on the dishes after a full cycle! The Whirlpool we had before was better than this hyped up brand. The only thing Bosch has going for it is that it's quiet, but quiet doesn't clean the dishes. I am now worried about contacting them for this so-called "recall repair". After reading so many other comments, it sounds like they don't know what they're doing and I'm afraid they might make it worse than it already is. So many people have obviously had problems with Bosch that I wonder why Consumer Reports rates them so high. I bet if they tested the Bosch in my house they wouldn't be rating it so high anymore!
Our Bosch dishwasher recently caught fire, destroying the dishwasher and damaging our kitchen. Thank goodness someone was home at the time and was able to use a fire extinguisher to put out the flames. After 2 weeks, Bosch still hasn't provided a replacement dishwasher. IMO, Bosch doesn't "get it" and isn't taking this issue seriously, assuming affected customers will put up with their delays and obfuscation. They've underestimated the power of social networking and how many people actually read these posts and share this information via other outlets.
I purchased a Bosch Dishwasher in 2000. The motherboard has gone out on it twice (once under warranty, second time not). Currently, pretty much anything on the bottom does not get cleaned. So something else is now out on it and I will have to call the repairman once again. I thought I was purchasing a premium product that would last, but apparently not. I would never purchase a Bosch again.
It suprised me to hear the Bosch/Siemens group had recalled some of there dishwasher because they are normally so reliable!
Re: Recall Model SHU4743CUC/17. Bought a Bosch dishwasher in March 2005 from Lowes. It worked fine for awhile, but cycles were taking longer and longer to complete (hours). I called Sears in Feb 2008 for a repair. Sears estimate to repair was $400 for a controller part. I declined since I didn't pay that much more for the machine initially. In early 2009 I got a "recall letter" from Sears. Worked with Bosch and Sears under repair authorization A186476 to order part and Sears installed it on March 14 2009. Machine still had very long wash cycles (hours) so I called Bosch again and they recommended a different service technician (K&N Services). Bosch faxed authorization to K&N, so I don't have record of that authorization. K&N came out and re-worked the control board, and the machine worked for a few months. I called K&N service to come out on October 29, 2010 because I suspected the heater wasn't working. (dishes were sloppy wet at end of cycle). The cost to repair the hearter is in excess of $400 because the machine will have to be pulled for underneath the cabinet and re-installed. Heater (part 80317) cost $122.71 retail. K&N Technician suggested I call Bosch to see if they would cover any of the costs, and sugggested that the Sears guy was responsible for heater failure due to faulty installation of control unit. I called Bosch and they said that the heating unit would not be covered as it wasn't a "fire hazard". They offered to sell me the part at a 50% off their cost, and ship it to my home. If I had trouble with Sears installation, I would have to take it up with Sears. Incidentally, both K&N and Bosch bought up the Sears liability on their own...without any prompting from me. I don't know my nest step just yet. I'm hoping to file a consumer complaint of some sort, just getting started.
I love my Bosch, purchased 6/1998, it cleans well, and is SO quiet. I've never had a problem in those 11 years. However, 3 weeks ago, it started smoking behind the control panel and the electrical panel burned. Thanks goodness I was walking into the kitchen at the time and noticed it and turned it off. The smell burned my nose so bad. We purchased the replacement part online (actually sent from the Bosch replacement department) for $186 and fixed it. Then, I found out about the recall. I thought maybe they would reimburse me. Unfortunately, it covers only those from 1999-2005. Talked with 5 different CSR from the company. Nothing will be done to reimburse me for my purchase. I told the CSR that they need to include dishwashers purchased 6 months prior to the 1/1999 date into the recall because obviously, they are at risk as well.
My Bosch dishwasher SHU43 was purchased from Sears 9/04. Worked great until I had the controller board replaced in the recall. Times are all off (87 min for reg wash, 80 min for heavy) and the dishes are never completely clean even if I run through 2x. So I'm going through the process again and having a repairman come out again to check the dishwasher. Everyone has been pleasant and I haven't had to pay a penny, but it's taking a lot of my time and I still don't have a working dishwasher.
Sears Elite made by Bosch (North Carolina) not Germany! four years old - bought three year warranty from Sears. No longer covered by Sears. Fire in junction box – Friends unit went up in smoke as well about a year ago! Sears said “this never happens….” BS ! Wire caps and leads in the unit fried! Not enough of a voltage draw to trip breaker. Was shocked by exposed (Burnt) wires when junction box was opened. Good bye Sears! Good Bye Bosch!!!! I'm lucky the house didn't burn down!
My 2.5 year old Bosch SHE44C is not covered in the recall but needs a new control unit. It has the well documented 1 minute left problem where it doesn't complete the cycle.
Repairman has re-soldered the control unit to make it work for now. Will come back again with new control unit later.
I understand this problem is due to overheating. Anyone had a fire with this model (with not covered serial number?)
I too bought this model because of Consumer Reports' high rating.
We purchased our Bosch dishwasher at the end of September of 2009. We noticed a burning smell last week and ran the dishwasher again a few days ago and the smell grew worse. i checked the electrical connections and noticed the contacts had melted. I will be taking it back to Lowes and try to exchange for a different brand. My model is not part of the recall: SHE4AM16UC/02.
I called Bosch to find a replacement part for the detergent dispenser, which is not working - third problem since we bought this machine - and was notified of the recall. I asked if the recall went out in January 2009 and it's almost a year later, why hadn't I been notified. The Bosch response was that they're having trouble getting the word out. Wow! I wonder how many others haven't been notified?
Bosch sent my part right away. After several phone calls to Sears over the last 3 months and promises from them every time that a service rep would contact me to schedule an appointment they have yet to contact me to repair the dishwasher.
I contacted Bosch again. They gave me a reference # and I called a local appliance repair shop that scheduled the repair for the next day.
Overall I like Bosch products and have been happy with the dishwasher. I will never buy from Sears again.
I have a Bosch dishwasher, bought 2years ago from Sears, that is on the recall list. I have called the help(hotline) line (800-856-9226) five times - Oct 20, Nov 10, Nov 19 , Dec 17 to get the repair part for Sears to do the repair. The initial call had the wrong address, but I made sure that the remaining contacts had the correct address. Each time, they promised that shipment of the part would be expedited. I am still waiting and getting really mad about the situation. I believe that they are waiting for me to give up, but I will be contacting the state and federal bureaus of consumer affairs.
It will be a day that hell freezes over before I buy another Bosch product.
I too experienced a burned circuit board in my Bosch dishwasher a couple of months ago. My husband, who is a mechanical contractor and whiz at any kind of repair explained that the board had scorch marks and now only 2 cycles were operating on the dishwasher. He said it was only a matter of time before the entire board would go and I had better start shopping for a new one. He then found out about the recall. The model # matched those included in the recall but we were informed by Bosch that that serial # was not. Though we purchased the unit during the time these were marketed it was a few months too old even though the circuit board was the exact same one. This was my fourth Bosch dishwasher as we had just purchased one last year for our new basement kitchen. I will never buy Bosch again! We also purchased a Bosch vacuum cleaner for our vacation home. It lasted only three years in a house we visited a handful of times per year!Then a plastic part inside broke off and was not economically feasable to repair. In the trash it went and I bought a commercial backpack type from Oreck.
Bosch has been anything but helpful or fair. DO NOT BUY BOSCH ANYTHING!!! They are living on the remains of their old reputation.
My board was replaced April of 2009 and last night6/20/10 if caught on fire. Lucky I was there to put the fire out but I still had damage to cabinet and floor. Never run it when you not there!
We purchased our Bosch dishwasher in 2004 because of the rating in consumer reports. Last fall the impeller on the pump separated and I replaced it myself. Last night the control panel burst into flames and could have burned the house down. What a dangerous poorly built product. I will never purchase another Bosch appliance again. Never run this machine unless your at home watching it and can turn the power off quickly.
Our 2 year old Bosch SHX43CO5UC/46 dishwasher caught fire this morning. The smell of burning plastic was our first clue until the flames erupted. I typically start my washer after breakfast before heading out for the day. I am very grateful I ran it before I left or there would be nothing left of our home. DO NOT PURCHASE Bosch dishwashers!!!
Very disappointed with my Bosch dishwasher. Intermittently it does not wash the dishes well and I have to take them out and wash by hand. At the moment the water is not spraying (although it did on one cycle last night.) A big disappointment and a hassle.
We bought our Bosch dishwasher in 2005 and it was working perfectly until last Oct '09, when we got a recall notice from Bosch. As recommended we called the hotline and set up a replacement part to be installed. The original working part was replaced with the new one recommended by Bosch. This part failed after 11 months (popping noise and blew circuit breaker). Another new part was installed today and it worked for only until the service tech left the house. I checked the breakers and they are OK. The machine acts as if there's no power. The tech is coming back tomorrow.
The dishwasher model SHU43C wasn't the problem. Our dishwasher was running just fine (and quietly) for 3 years, no problems. Then we received a recall notice in the mail about the control module which Bosch recommended replacing. Our local appliance repair tech performed this service last Oct '09. One month ago (Aug '10) with the replaced control module, the dishwasher blew a breaker (15A) and we smelled something burning. So we ordered a new module and replaced it again (the 3rd one). The dishwasher ran for about 10 minutes then just died altogether. The tech came back the next day and found the voltage at the power switch only 94 volts. Following the problem he found that the wire nut that connected the mains to the dishwasher pigtail had burned and the plastic wire nut (metal insert) had melted and this shorted out to the protective cover. After stripping back the wires and re-installing the wire nuts properly, the dishwasher worked just fine. The problem all along was a bad connection, done at the installation. We love the dishwasher as it is so quiet and dries the dishes without a big heater element.
My Bosh SHU3307 is almost 10 years old. The recall was done. But now after a wash glasses are cloudy and silverware has stains, It seems pump, heater and spray arms are all working but dishes are dirty with a film.
I bought my Bosch dishwasher in 2008 under warranty and it has gone completely out! I had a GE that lasted for nearly 20 years, but my Bosch has managed to completely stop working in two. When I called the company, no one could tell me what the problem may be. They were, however, able to tell me the warranty only covers the parts, and I would have to pay for the repairs which is an estimated cost of $25/min! What?!! Needless to say, I am terribly disgusted with this brand and would not even purchase a manual can opener from them in the future!
We bought our Bosche dishwasher because they are so quiet. But it does a lousy job of cleaning the dishes. My wife would take her old noisy GE washer back in a minute. If we still had it here she would make me reinstall it!
We have had this appliance for five years and we received no notice of a recall. It wasn't until it died did we learn about it. I will now be more vigiiant about checking CR for recall notices....