In recent years, Fisher & Paykel, known for its pullout dishwasher drawers, was the most repair-prone brand of dishwasher in our brand-repair history for these appliances.
But in this year's chart, with a repair rate of 23 percent, LG was the most repair-prone brand of dishwasher, based on the latest data from the Consumer Reports National Research Center's Annual Product Reliability Survey. The survey covered nearly 114,000 Consumer Reports and ConsumerReports.org subscribers who bought a dishwasher between 2005 and the first half of 2009. The repair rate reflects the percentage of all dishwashers that were ever repaired or had serious problems that were never repaired, adjusted for age and usage of the dishwasher.
This marks the first time we've had enough historical data to include
LG in our frequency-of-repair report for dishwashers. LG dishwashers
represented 2 percent of dishwashers bought by our subscribers during
2008 and the first half of 2009. (The $1,000 LG Steam LDF7932[ST], one of the highest-scoring models in our ratings, is shown.)
LG's repair rate was more than double the 11 percent rate for all of the dishwasher brands in our brand-reliability survey. Fisher & Paykel remained one of the most repair-prone brands, at 18 percent, down from 23 percent in 2008.
Essential information: If you're in the market for a new dishwasher, use our free buyer's guide, and check out our ratings of dozens of models and learn where to get the best deals on appliances (available to subscribers). If dishwashers are eligible in your state, take advantage of a rebate from the $300 million cash for clunkers for appliances program. Note: Although models within a brand can vary, and design or manufacturing changes might affect future reliability, selecting a brand with a good repair history can improve your odds of buying a reliable dishwasher.
In Dec. '09 purchased an LG dishwasher. From day one it has been the worst dishwasher we have ever had. It bakes on a thick film of white scale every load. LG refuses to exchange, saying it is a hard water problem. We do have well water but have had no other undue problems with any other water utilizing appliances. If LG's dishwasher is so sensitive to water they should have "soft water only" printed on the machine sticker while it is on the sales floor of the retailer. We have always used the water treatment liquids sold in stores.
Fall 2009 we purchased a house full fo LG appliances...nothing but problems with front loader washer, cook top stove and french door refrigerator. After numerous attempts to resolve problems with LG via phone and email we have gone to Home Depot and are working with them to solve at least one of the problems.
Bottom line I would never buy any LG appliance again and I'm sure we will be replacing all of them soon. Too bad. In this day of trying to do anything to keep the customer happy, LG did just the opposite, amazing they have any customers at all. I should have done better research and I will next time!
I agree with Johanna. We bought a Lg dishwasher and the thing does not clean, dry, and the interior of the dishwasher stinks after use. I will not buy another lg apliance again.