Maytag is offering owners of a recalled model either free, in-home repair or a rebate on the purchase of a new Maytag dishwasher with a stainless-steel tub. You can get $150 with the purchase of a new Maytag MDB7759, MDB7609, or MDBH979 dishwasher, or $250 when you buy a new MDB8959, MDB8859, MDB7809, or MDB7709. Read more details on the recall and rebate on Maytag's recall page.
An article* last week in The Christian Science Monitor, for which Home & Garden blog editor Steven H. Saltzman was interviewed, suggests that the replacement route might make sense if you can combine the the Maytag rebate with a cash for appliances rebate and other incentives.
Another potential reason to take the rebate is that a new Maytag dishwasher whose purchase gets you a rebate might be more efficient than an older recalled model, saving you a bit of money over its service life. The average dishwasher lasts about 10 years.
Essential information: If you're in the market for a new dishwasher, use our free buyer's guide to dishwashers and check our ratings of dishwashers (available to subscribers).
*The article incorrectly state that the Maytag MDB7609 (which qualifies for a $150 rebate) "rates near the top of Consumer Reports' most recent dishwasher survey." The Maytag MDB7609, $450, has a very good overall score of 75 but ranks 33rd out of 49 models in our ratings of dishwashers. It's noisier than higher-scoring models and lacks such convenience features as delayed start.
One issue to consider -- while portable dishwashers are part of the recall, all of the rebates are for built-in models
I scheduledan appointment on the internet to have my dishwasher repaired. but I never receivedany verbal confirmation or any comunication that the repair person would show up. this is veryunprofessional and discourteous. I would like some communication. Hal Miller
Our recalled dishwasher is only 1.5 years old. Why would I want to spend several hundred dollars, even with the rebate, to buy a new, stainless steel drum, dw??? I hope the repair kit will take care of the issue at no additional cost to me.
The Maytag dishwasher recall is a complete Disaster. The 1-866 Customer Service recall line will make a repair appointment for you that the contractors just laugh at. The parts are not available and each contractor has several hundred people in line for repairs. I don't expect to see the Dishwasher repaired for several months. I will never buy another Maytag appliance !
I am very disappointed that I chose a Maytag Legacy Quiet Series 300 dishwasher based upon your review of same. It does not clean the dishes and there are thousands of complaints about this dishwasher with absolutely no solutions.
Scheduled an appt on Maytag website to have recall work done on my dishwasher. Received confirmation of scheduled appt with repair company and phone # listed. NO SHOW. When I phoned repair company they had no such appt. According to Maytag, there is a "glitch" in their own scheduling system and it is the fault of Maytag. If any of the repair services are not accepting appts, the Maytag end does not recognize it and proceeds to send out the appt confirmation to the customer. Long story short: I wasted an entire day waiting for a repair that was never going to take place. Maytag does not value my time enough to compensate me for this, so I don't value their company or customer service enough to make any future purchases from them.
With a relatively new (under 2 yrs) higher end model, the free repair was a better choice. It took two tries to have it repaired as the first vendor never followed through. The Maytag service center set up the second vendor for me, they called twice, once to confirm and again when the repairman was on his way. The replacement went quickly and neatly.
I decided to replace my recalled Maytag DW with a new one, using Maytag's rebate (you can only buy certain models with the rebate). I went to my local store today to buy the model I wanted, and there is a 90 day delivery date on it. Another one, had a 30 day delivery date. This is totally unacceptable on my part to wait that long. If they are going to give you a rebate, they should make it on all models & have a decent delivery date. Bottom line: I am buying a different brand and won't buy anything made by Maytag again. I really miss the OLD MAYTAG COMPANY!
The Maytag dishwasher I now have (which is being recalled) is one I purchased in August 2007 under a previous Maytag recall for the same problem! I won't make that mistake again. I'll have this one repaired and use it until I can afford a well-built reliable dishwasher from another manufacturer.
I just got off the phone with the Maytag representative who told me that the option to take the rebate has been expanded so that consumers can purchase dishwashers from 5 brands, Maytag, Genn-Air, Whirlpool, Amana and Kitchen-Aid. Depending upon the price of the unit chosen, the rebate is either $150 or $250. This new information is either not on their website yet or, I can't locate it.
We didn't choose the repair option - went for the rebate. Not having any luck with this either. Bought the new diswasher on 6/4/10, received rebate instructions 6/24/10 and mailed back on on 6/28/10. They want five weeks to acknowledge receipt of forms - acknowledgement to be by email. Called 7/29/10 to inquire, was told to call back on 8/9/10. Today they tell me they never received my completed rebate form and they will need to send another form to me AND need another five weeks to acknowledge receipt of the second one! I like my new Maytag diswasher but cringe whenever I think about this fiasco. Won't be in the market for anything Maytag in the future.
Just made an appointment to repair recalled dishwasher. 5 years ago Maytag dishwasher heater support failed and melted plastic. Replaced with Whirlpool. 3 years ago (8/23/07) house fire replaced with 5 Maytag appliances because of dealer and $500 rebate.
My side-by-side is not on the recall list for fire yet. My front loader washing machine (EPIC) is not recalled yet.
Why would I buy another Maytag even with a rebate?
This is a joke also waiting on my rebate and it has been almost 1 1/2 months. Checked status and see they mailed my forms (which I mailed back 1 1/2 months ago.
I will never buy a maybejunk product again.
Purchased Maytag MDB6601AWW in Apr 2006 and had serviceman out 3 times for varying problems. The dishwasher has never performed as well as the 20yr old Maytag it replaced. Phoned when recall came out and was told ours was not affected. 4 weeks ago the control panel on the door failed and we had it replaced for $200. 2 weeks later it failed again and I contacted Maytag and was told it was not a recall issue. My husband fixed it but it would only do 1 load and then needed to be serviced again. Phoned Maytag and they were uninterested and the washer was not under recall. One week later I get a phone call telling me to disconnect it immediately as there is a problem with the heating element. They still do not care about the issue with the door panel. I will not purchase another Maytag.
I purchased a Maytag and replaced my very inexpensive dishwasher that I had for 12 years. I've had the Maytag for five years and am going to get rid of it. This Maytag has never thoroughly cleaned the dishes -- I've always had to thoroughly rinse them before putting them in the dishwasher. I immediately had to replace the motor and since then have had to do so again. I listened to everything the repairman said (when he finally showed up) and I will never purchase another Maytag.
Our recalled Maytag has had failed electronic control panel 3 times - it is 4 years old. Sadly, they are not replacing the electronic parts that are so poorly made that they only last 18 months (at best) and cost close to $400 to replace (equal to the cost of a new/inexpensive dishwasher). I paid for the first repair, Maytag paid for the 2nd one. I've been washing dishes by hand, because I refuse to pay again. The $150 rebate is not anywhere near enough of an incentive for me to ever buy another Maytag product.
I called when I first heard there was a recall... and then again a few weeks later, both times they told me mine was NOT affected by the recall.
So today, several months later, I get this letter in the mail that says it is my 3RD NOTICE and that I need to stop using my dishwashwer immediately or it could cause a fire.
Well, this is my FIRST notice, and why weren't they concerned about this fire hazard when I called the first and second times?
This letter has my serial number on it, so they know I have one.
I think they were waiting and dodging the issue so as to spread it out longer, moneywise.
Maytag definitely isn't what it used to be and it's a shame they can't stand behind their name like they used to. My brother is still using the maytag dryer mom bought 42 years ago and went through 9 kids' laundry with-- try buying one like that today...
forget it-- there aren't any.
a very sad shame what this company has come to.
No more maytags for me...
I have been trying to figure out what model to get, so I went online to the Maytag website to look at the 7 models offered in the recall. I found that 4 of the models I searched for, kept going back to the recall notice and no picture was available. Does this mean that 4 of the 7 choices are also being recalled?