The new rules, effective December 1, are part of a general update to the FTC’s “Guides Concerning the Use of
Endorsements and Testimonials in Advertising,” which address endorsements by
consumers, experts, organizations, and celebrities, as well as the disclosure
of important connections between advertisers and endorsers. The guides, last
updated in 1980, are administrative interpretations of the law aimed at helping
advertisers comply with the Federal Trade Commission Act, and they’re not
binding law themselves.
One problem with Internet reviews, as we
reported here in June, is that a blog or online
user review that seems to have been written by a sincere, unbiased mensch just like you, may be tainted by a behind-the-screen
payment of freebie products or cold cash. Such payments are part of a new form
of advertising, called word-of-mouth marketing, in which advertisers pay your
favorite bloggers to review their products. Bloggers have been paid in the form
of free product samples; gift certificates for JCPenney shopping sprees; cash
payments; and the loan of a $30,000 Ford Flex for a year. We've reported examples of such payments–sometimes called blogola–in the electronics industry as well.
The Internet advertising world didn’t
welcome the proposed setting of standards, and instead wailed about “a chilling
effect on blogs” and “bloggers in handcuffs.” Their recommended solution was
“self-policing,” which requires consumers to rely on the kindness of quietly
paid bloggers to behave like disinterested judges. Hah! Or should I say, LOL!
Thankfully, the FTC cut through the bull
and established some sensible guidelines, which boil down to this: If some
promoter is giving something of value to inspire a blogger’s or user reviewer’s
buzz and endorsement, then that online communicator should disclose the
connection up-front. On the other hand, whenever you get your own idea to rave
about something on the Internet, which you paid for out of your own pocket, no
commercial “connection” exists, so you don’t have any hidden payments to
disclose.
In analyzing whether something is a commercial
endorsement requiring disclosure, the FTC says “the fundamental question is
whether, viewed objectively, the relationship between the advertiser and the
speaker is such that the speaker’s statement can be considered ‘sponsored’ by
the advertiser and therefore an ‘advertising message.’ In other words, in
disseminating positive statements about a product or service, is the speaker:
(1) acting solely independently, in which case there is no endorsement, or (2)
acting on behalf of the advertiser or its agent, such that the speaker’s
statement is an ‘endorsement’ that is part of an overall marketing campaign?”
The Internet advertising industry tried
to play the FTC for fools by arguing that a blog or user review couldn’t be
considered an ad because advertisers typically don’t dictate what the reviewer
writes. As if bloggers who tap these payments as a source of income don’t know
who’s buttering their bread or how to keep those payments coming. The FTC
didn’t buy it. “An advertiser’s lack of control over the specific statement
made via these new forms of consumer-generated media would not automatically
disqualify that statement from being deemed an ‘endorsement’ within the meaning
of the Guides. Again, the issue is whether the consumer-generated statement can
be considered ‘sponsored,’” the FTC says. To determine the obvious, the FTC
says one should consider whether the blog involves payments by the advertiser
or its agent, including payments in the form of a free product or service, and
the value of the items or services received.
The blogger shill industry also tried
scaremongering by fretting that ordinary folks who engage in non-commercial
praise online or off, or who munch the free samples at Costco and tell to a
friend, might inadvertently be subject to the regs. Nevermind that sincere,
non-commercial speech over the backyard fence has no payments to disclose. The
FTC says you need not fear the endorsement police. “A consumer who purchases a
product with his or her own money and praises it on a personal blog or on an
electronic message board will not be deemed to be providing an endorsement. In
contrast, postings by a blogger who is paid to speak about an advertiser’s
product will be covered by the Guides, regardless of whether the blogger is
paid directly by the marketer itself or by a third party on behalf of the
marketer.”
The revised Guides also address other
issues:
• Ads that portray one consumer’s
fantastic results from using a product or service as typical—when that is not
the case—will be required to clearly disclose the results that consumers can
generally expect. “In contrast to the 1980 version of the Guides—which allowed
advertisers to describe unusual results in a testimonial as long as they
included a disclaimer such as ‘results not typical’—the revised Guides no
longer contain this safe harbor,” says the FTC.
• Regarding celebrity endorsements, the
revised Guides recognize Commission case law and now clearly state that both
advertisers and endorsers may be liable for false or unsubstantiated claims
made in an endorsement, or for not disclosing material connections between the
advertiser and endorsers. The revised Guides also make it clear that
celebrities have a duty to disclose their relationships with advertisers when
making endorsements outside the context of traditional ads, such as on talk
shows or in social media.–Jeff Blyskal












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