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Preparing your taxes online? Take note of these tips and traps
Feb 3, 2011 2:00 PM
online tax prep

If you're among the millions of converts to do-it-yourself tax software, you might be ready for the next step: Online tax preparation. There are dozens of Web-based programs that will help you electronically prepare, store, and file your tax returns, either free or for a relatively modest charge.

Fortunately, all of those services are easy to try. They guide you through the tax-prep process or, if you're experienced, let you skip to the topics that relate to you. Most don't charge you anything until you file. If you have the time and inclination, you can test as many as you'd like to see which one delivers the greatest tax savings. Consider these points before you try one out:

  • Check which of the IRS forms and schedules the site supports. Most sites provide Form 1040 and Schedule A for itemized deductions, but they might not handle more-specialized forms. For example, www.isecuretax.com does not include Form 1040-SS, the U.S. Self-Employment Tax Return, or Form 2210, Underpayment of Estimated Tax.
  • Check the site's price list. Many sites charge to send you a printed copy of your return. Some charge for filing an extension. And prices for online tax prep can go up closer to filing deadlines.
  • Avoid pop-ups. Some tax-prep sites assault you with solicitations to upgrade to pricier services. However, if you qualify for the IRS's Free File program, you're guaranteed a pop-up free ride. This year, your household must have adjusted gross income of $58,000 or less to use one of the 16 participating software providers. You must enter through IRS Free File to use the system.
  • Consider the cost of help. Popular services, including CompleteTax, H&R Block At Home, Jackson Hewitt, TaxACT, and TurboTax, all offer databases of tax tips and facts you can access for free. For more specific answers to your tax questions, they offer various free help services, including e-mail, online chat, or participation in online forums (registration required). Jackson Hewitt Online has a tiered help system. It offers free, 24/7 e-mail support with its free software; adds free, unlimited live chat with its $27.95 Deluxe product; and adds free phone support with its $45.95 Premium product. CompleteTax's 90-day phone help service features one-on-one help from a tax pro for $19.95. H&R Block At Home Premium, currently $49.95, offers one sesssion with a tax expert. TaxACT offers phone support for tax-related questions for a flat $7.95. TurboTax's phone session with a tax expert costs $29.95 for 20 minutes. —Tobie Stanger

 

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