A number of Better Business Bureaus across the country are responding today to consumer complaints about Mo Money Taxes, a tax preparation company also known as MoneyCo USA. According to reports, Mo Money Taxes is not paying customers their refunds.
In addition to refunds that were promised by the end of January but have yet to materialize, other complaints to the BBB include reports that people are going to some Mo Money offices only to find them closed, while others have told the BBB that Mo Money doesn’t answer its phones or return calls.
According to the BBB, Mo Money blames the delay on IRS problems or computer glitches, but some people contacted the IRS directly and learned that the refunds have been sent. At this time, there is no official response from the IRS, and Mo Money Taxes is still listed on the IRS website as an acceptance agent.
Better Business Bureaus in Tennessee, Mississippi and Arkansas, have given the Mo Money Taxes headquarters office the BBB’s lowest rating, an F, and issued an alert about the company based on its failure to respond to complaints. BBB outposts around the country have given local offices and franchises varying grades based on consumer complaints in their area.
The Arkansas Attorney General sued the company in 2010, after it failed to disclose its fees, and police in Virginia have confiscated computers and shuttered local Mo Money Taxes offices.
Mo' Money Taxes in hot water in Virginia [Memphis Business Journal]