Imagine building your dream kitchen featuring a shiny built-in Viking refrigerator. Now imagine opening the door of that pricey appliance and having it fall off. That's what happened to at least 57 homeowners including four who suffered broken toes or fingers, bruises and strains. Others reported damage to their floors or countertops, according to the Consumer Product Safety Commission.
As a result, Viking today recalled 45,000 built-in side-by-side (48-inches wide) and bottom freezer (36-inches wide) units sold between July 1999 and April 2006 for $4,725 to $6,400. The refrigerators came in stainless steel and various colors and wood finishes.
Specifically, the screws attaching the pivot plate of the top hinge on the door may shear causing the door to detach from the hinge pivot plate and fall. The recall includes 21 different model numbers, which can be found on the recall notice. Viking owners can also go to the company's Web site and type in their model and serial numbers to see if their refrigerator is included in the recall. The model and serial numbers are located either behind the produce drawer or on the ceiling of the interior.
Consumers who own the refrigerators should contact Viking to schedule a free in-home repair. Homeowners are advised not to use the recalled units if the door isn’t sealing properly, is sagging, or fails to open and close properly. If the door is functioning properly, consumers may continue to use the refrigerator until it has been repaired.
For more information, contact Viking toll-free at (888) 345-2650 from 8 a.m. to 5 p.m. ET Monday through Friday or visit Viking's Web site at www.vikingrange.com.
I'm sure that Viking has had many more reports than 57. I have complained to Viking about the hinges ( which were somewhat repaired) and all of the various other interior parts that have broken. Curiously, all of the parts broke within one month of the warranty expiring. I actually have 2 of these inferior refrigerators. I redid my kitchen in 2003 and I've had numerous service calls to repair interior parts as well as the ice makers.
I have an Amana that is approximately 11 years old. It has never needed to be repaired. Amazing.
stay away from Viking fridges and freezers. Their efforts at a successful brand extension from their fine ranges have failed due to poor product.
My efforts to call Viking were met with stonewall of bureaucracy. Specifically, a customer service rep by the name of Bonnie, who claimed her employee id to be 2013, refused to transfer me to a supervisor.
STAY AWAY FROM THEIR NON RANGE PRODUCTS!!
Aside from the hinge recall we have had numerous service calls for our "high end" Viking refrigerator. We were without the refrigerator and freezer for 5 weeks in August of 2006 because the authorized service representative couldn't fix it. After 4 visits from Keith's Appliances of Norwich, CT we finally called the Viking Distributor in our area. They sent two excellent service technicians who fixed that problem for which we were grateful. However we have had numerous other operational problems which have required several return service call. This has lead us to question why we spent the extra money for such poor equipment. Two of our immediate neighbors have had the same problems. I can only say that we will not ever buy another Viking product.
I have owned a Viking Built-in 48 inch side-by-side unit with ice and water dispenser for 5 years. This has topped the list of bad decision I have ever made. The ice and water dispenser has been repaired at least 6 times and it would have been more had I not adjusted my expectations and level of tolerance. I unclog the ice dispenser at least once a week and put my finger behind the water dispenser push plate to make sure it moves forward so the water does not over flow and cover my floor. Last call was in towards the end of 2007 and I have been putting up with it since.
Approximately 3 years ago my unit stop cooling. Yet another part needing replacement and the spoiled food was my problem. I am currently having a cooling problem again and the answer (which is now recurring) is you are out of warranty. Also the customer service representative I spoke to make it clear that she was the only one I could speak to and her answers were final said in the nicest way but firm. So equally in a nice way I am saying I truly believe that Viking has let me down.
Now we have a recall. The doors might fall off. I as a dutiful customer called immediately and scheduled the parts to be delivered. Well they are on back order. You would have expected Viking to know the number of parts they would need. Perhaps they thought not everyone would call. It has been 4 weeks and I am waiting. With two small children open these very heavy doors you can imagine how anxious we are to get this corrected.
I feel it is important to make sure everyone knows my story since spending $7,000.00+ on a Refrigerator plus approximately another $2,000.00 for the panels should entitle the buyer to an excellent experience. My suggestion is until Viking starts to produce a unit that truly works as good as a $500 one you can get at the local appliance store look else ware. Just an opinion.
I have a Viking Refrigerator and can tell you from personnel experience it is one of the worst decisions I have ever made,
My door fell off 4 months after buying it, Viking said it was not covered with the warrenty and asked us to pay for the repairs, 2008 they have a recall because of some law suits about the doors falling off, 45000 are being repaired and recalled, they could have saved alot of money fixing the problem sooner.
Also the tray that is under the refrigerator will overflow with water and ruin your floor if it is wood. that I can guarentee will happen with a Viking.
This company will not help you with your problems, they are offering us a small trade-in or cash allowence to make us go away and told us our refrigerator can not be repaired.
The door has made the refrigerator worthless because it does not seal anymore and they can't fix it.
So they suggusted we buy another one with their small cash allowance.
I say No thank you Viking.
I could have written any of the above comments. My refrigerator does not seal properly, runs all the time, overflows underneath, ruining my wood floors. Cannot find anyone to repair it. Was told thisweek that it had too many problems to fix. It is just now four years old. Would NEVER bet a Viking!!
I bought my 42inch side by side Viking refrigerator in 2006. It has never worked properly. Water used to flow under the fridge. Viking shipped the fridge knowing the problem in order to meeting Energy Star requirements. When I complained about the water leak they sent a technician to put a heating unit that would evaporate the water under the fridge. But it still leaks and I have to empty the tray manually every few weeks.
The doors don't close properly-- I also have a sub zero and the doors on that shut tight, while with the Viking you can see the light through the gap between the door and the body of the fridge.
Now the Ice maker produces no ice!!
The food in the freezer does not always stay cold.
Ice has collected around the bottom of the refrigerator-- from water dripping inside the fridge.
Can anyone help with suggestions-- its a built in with wood panels and changing it out is not easy.
I have read reviews on all makes and models. There is no majority that can recommend a refrigerator, dish washer(maybe Bosch), range or customer service from the various companies. We had a large side by side sub zero for 20 years (1980"s), with only 2 minor repairs. We sold the house and the unit went with the sale due to it being a built-in. Since then, we bought a built-in GE. Terrible experience. The motor would overheat, the fridge would turn itself off and ruin all the food. That happened 3 times, repaired 3 times. Now that I am looking for a new refrigerator, and reading all the reviews, my conclusion is that outsourcing is not working or they are intentionally making the products to fail! This is not the "American" way!
Been here done this.... fixed it twice before recall was even issued!
We have an entire kitchen of Viking products all of which failed in under a year. The fridge had Issues and the red light on the range fell out prior to us even moving into our new home. Customer Service is not only non-existent but condescending. The fridge listed above has quit freezing several times leaking the thawed interior on the new wood floors. When I called customer service regarding this issue they told me if I cleaned it up fast it wouldn't affect the floor and it was after all not their problem.
I had the hinge fixed prior to the recall at my own expense. When I notified Viking when having it repaired again, they refused to reimburse me due to it not being the same problem. Replaced hinge due to door sagging = Recalled need to replace hinge?? Right? Nope, normal wear and tear. On a two year old $6k fridge that the doors never lined up in the first place and sagged from time of delivery (and I have all the paper work from the service staff to support this). Not to mention I am getting ready to call a repair person because the door hinges are yet again not correct (This is sense the recall repair) and shearing off the screws to the point of a "hanging death trap". This will be the 5th or 6th service call on the fridge for the hinges alone! Oh, and the left side of our range oven is not working AGAIN, so I guess I can save on a service call. I will just add it to my 50+ pages of repairs then add the repair guys to my family Christmas card, since I know this will turn in to 3+ Visits, since parts will most definitely need to be ordered, then backordered and so on.
I should have known I was in trouble when the service tech told me I better start thinking about a service plan on my brand new appliances!
I have a 2007 48" side by side refrigerator. The entire experience has been a tale of woe. Set aside the fact that I could have saved myself $5,000 by just buying a regular Samsung, Whirlpool or pretty much anything other than a Viking and had no problems. Set aside the fact that refrigerators are and should be among the most reliable appliances in any home today. Viking's customer service is atrocious!
I've had to replace a sensor for the ice-maker. (Not covered under the six-year warranty.) I've had to replace the main motor that began making an annoying buzzing sound the day I turned it on. Now, 3 short years later, the new motor is.....wait for it....buzzing like the original.
These people charge a premium price for an inferior refrigerator. They make up for it with lousy customer service and by making you feel like you've put them out by telling them about the problems.
Absolutely the worst refrigerator I ever purchased. We were one on the 50 people who had the door fall off. When it fell off it almost landed on my infant daughter.Yes they came out in fixed it, but we are nervous every time we open the door.
The plasitic bins broke the first year and now ice maker not working. Not exactly what I was expected considering the $$$ spent.